Dr. Lift – Our Policies
Welcome to Dr. Lift! By booking an appointment or purchasing from Dr. Lift, whether online, over the phone, or in-store, you agree to the following policies.
Appointment Policy
We do not accept walk-ins. All services are by reservation only. Appointments can be booked online or by calling our reception team. Please note: Without a deposit, your appointment is not secured and may be canceled or rescheduled at any time. Upon arrival, you must present your appointment confirmation to one of our staff members in order to be checked in.
At Dr. Lift, we aim to provide a seamless and efficient experience for all of our clients. Clients will be served with appointments only. To help us do so, we ask that you adhere to the following guidelines regarding your appointment:
Late Arrivals:
• Punctuality is crucial to ensure all clients receive their full treatment time.
• If you arrive more than 10 minutes late, we reserve the right to reschedule your appointment, and a cancellation fee may apply as per our Cancellation Policy.
• Arriving more than 10 minutes late without prior notice may be treated as a late cancellation and subject to the 50% fee minus deposit.
• Arriving late may result in a shortened treatment to prevent delays for the next client.
Appointment Changes by Dr. Lift:
• While we guarantee appointments for clients who have paid a deposit, there are circumstances where we may need to reschedule your appointment, such as:
– The spa must close due to an emergency.
– Equipment needed for the treatment is damaged or not functioning.
– Unforeseen issues affecting our ability to perform the treatment safely.
• In these cases, your appointment will be rescheduled, but another client will not be given your appointment time instead of you.
Behavior & Policy Compliance:
• We maintain a respectful and professional environment. Any rude, aggressive, or inappropriate behavior toward staff may result in appointment cancellation.
• Repeated late arrivals or no-shows may lead to suspension of future bookings.
• Clients who have purchased a treatment package (subscribers) must also comply with our policies.
• If a client breaches the purchase agreement or violates our policies, we reserve the right to restrict or suspend their ability to book appointments.
• No refunds will be provided for any services or packages if a client is restricted due to a policy breach.
• A client may regain access to their purchased appointments only if they repair the breach.
• Dr. Lift reserves the right to refuse treatment to any individual at its discretion.
Deposit & Appointment Guarantee Policy
To ensure fairness in scheduling and appointment availability, we have a deposit policy in place.
Deposit Requirement:
• A $30 deposit is required to secure your appointment.
• Deposits are non-refundable but can be applied to a rescheduled appointment if at least 24 hours’ notice is provided.
• Appointments scheduled more than 12 days in advance require a deposit to lock in the promotional pricing.
• Consultations (including Hair Restoration Consultations) do NOT require a deposit.
• Subscribers (clients who purchased a treatment package) do NOT need to pay a deposit.
Appointment Guarantee:
• Once your deposit is received, your appointment is fully secured, meaning it cannot be replaced by another client.
• If you do not confirm your appointment, it may be removed from the schedule and offered to another client.
• Double bookings: If two clients are scheduled for the same time slot, the client who pays the deposit first keeps the spot. The other client will be offered an alternative time.
• Injectables group bookings: Clients can come together only if specifically requested, but each person must pay a deposit to confirm their slot.
Rescheduling & Cancellation:
• Deposits can be transferred to a new appointment if rescheduling is done with at least 24 hours’ notice.
• If you cancel or reschedule with less than 24 hours’ notice, the deposit will be forfeited and cannot be used toward a future appointment, and you will be charged 50% of the value of the booked appointment, minus the deposit already paid.
• Clients who cancel late or fail to show up will be required to pay a deposit for all future appointments—this will no longer be optional for them.
• If a client does not double-confirm their appointment, it will be removed from the schedule.
Final Reminders & Payment:
• Clients who have NOT paid a deposit will receive a reminder 1 day before their appointment.
• Clients who have paid a deposit will not receive the 1-day reminder.
• A final reminder is sent 3 hours before the appointment (this reminder does not include a deposit payment option).
• If a promotional offer requires a deposit, the offer expires 1 day before the appointment if the deposit has not been paid.
No-Refund Policy for Deposits
• Deposits are non-refundable under any circumstances.
• If you cancel or reschedule within the allowed 24-hour timeframe, the deposit can be credited toward a future appointment.
• If you cancel or reschedule with less than 24 hours’ notice, the deposit is forfeited, and you will be charged 50% of the value of the booked appointment, minus the deposit already paid.
• No exceptions will be made without approval from management.
Non-Payment After Services Rendered
By receiving any treatment at Dr. Lift Spa, the client acknowledges and agrees that payment in full is due immediately upon completion of the service. If a client refuses or otherwise fails to pay after receiving a treatment, Dr. Lift Spa reserves the right to collect the full standard (non-promotional) price for the service rendered, regardless of any promotional pricing that may have been offered prior to treatment. process payment for the outstanding balance using the stored payment method on file.
Consent for Stored Payment Method
By booking an appointment or purchasing services at Dr. Lift, you authorize Dr. Lift Spa to securely store your payment method on file. You consent to Dr. Lift charging your card on file for:
• Appointment deposits,
• Any applicable late cancellation or no-show fees,
• The full balance of services received but not paid at checkout, and
• Outstanding amounts owed under these Policies and the Terms & Conditions.
Stored payment information is encrypted and managed according to industry security standards.
No Refund Policy
Due to the nature of our services and products, we have a strict No Refund Policy.
No Refunds for Products and Services:
• All skincare products, devices, and services are final sale.
• If you purchase a treatment or package and do not redeem the service, no refunds will be issued.
Policy Violations & Service Restrictions:
• Clients who breach our purchase agreement or violate our policies will not be eligible for refunds.
• If a client’s ability to book appointments is restricted due to a breach, no refunds will be given for any unused treatments.
• If the breach is repaired, the client may regain access to their package.
Results Disclaimer
We strive to provide high-quality treatments, but individual results may vary.
No Guaranteed Results:
• Outcomes depend on factors such as individual skin type, health, and adherence to aftercare.
Service Payment:
• Payments are for the service itself, not a guaranteed result.
• Some treatments require multiple sessions for optimal results.
Health & Safety Responsibilities
Your health and safety are our top priority.
Disclosure of Health Information:
• It is your responsibility to inform us about any allergies, sensitivities, or medical conditions that could affect your treatment.
Adverse Reactions:
• Any reactions resulting from undisclosed health conditions are the responsibility of the client.
Waiver of Liability:
• By booking an appointment, you agree to waive liability from Dr. Lift for any negative outcomes due to undisclosed conditions.
Thank you for choosing Dr. Lift! We are committed to providing you with exceptional care and results. Should you have any questions or need clarification on any of our policies, please reach out to us at cs@drliftspa.com.
Enforcement & Alignment with Terms and Conditions
These policies are a summary for convenience. All services, purchases, and bookings are also governed by Dr. Lift’s full Terms & Conditions at drliftspa.com/terms-conditions. In the event of any dispute or inconsistency, the Terms & Conditions shall control. This includes, but is not limited to:
• No chargebacks or disputes permitted under any circumstances.
• Clients agree to non-disparagement, with legal action for defamation or harm to business reputation.
• A minimum damages fee of twenty-five thousand United States dollars (USD), plus legal costs, applies to any breach of the Terms & Conditions.